Electronic Banking Sales Consultant – Dar es salaam – First National Bank Tanzania

JOB REQUIREMENTS
• Bachelor’s degree in business, banking or equivalent
• Min 2 years experience in electronic banking and other banking products
• Computer literate in terms of Word, Excel and Power Point
• Advantages: previous sales and/ or client relationship position
Experience in complaint / query resolution processes and procedures

PERSONAL ATTRIBUTES
• Client service
• Strong selling skills
• Innovative and entrepreneurial
• Ability to deal with demanding clients
• Energetic and enquiring
• Self motivated, proactive and positive attitude
• Work independently requiring minimal supervision
• Keen interest in technology
• Good communication skills
• Good administration and organizational skills

KEY RESULTS AREAS
• Check the loading of customers on all Electronic Banking
• Be 1st tier for resolving EB queries. Log requests on Siebel for clients and issue reference numbers. Solve E-mail/Fax queries
• Reconciliation of the Electronic Banking suspense account
• Liaise with various stakeholders to resolve/escalate queries
• Coordinate and assist with client training requirements
• Ability to extract MIS relating to the respective client base
• Identify process and product enhancements to improve service
• Ensuring high standards of product knowledge and adherence to protocols to ensure that customers receive accurate and consistent information
• Support the development of a “client first” culture by providing feedback to both clients through telephonic conversation or e-mail) and internal stakeholders on the status and outcome of queries in the agreed timeframe
• Remain abreast of any new product and process developments
• Taking on additional responsibility and -supporting others when necessary to deliver legendary client service
• Ongoing consultation with clients, from a relationship management point of view (client retention)
• To identify opportunities/solutions in different market segments, in order to deliver electronic solutions that will address key business issues
• To carry out competitor analysis of similar products offered by other banks
• Ability to optimize the usage of our products and increase our transaction volumes thus revenue per client
• Maintaining an excellent relationship with the RM’
• Administration of compliance and legal documents
• Assist with internal ad hoc projects

HOW TO APPLY
Send our CV to:
First National Bank Tanzania, FNB House, Ohio Street.
P.O Box 72290, Dar es Salaam, Tanzania.
Email; rmassasi@fnb.co.tz

The closing date for applications is 25th May 2015
Only shortlisted candidates will be contacted.

For more information please contact +255768989104
FNB is an equal opportunity employer.

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