Responsible for the progress and quality of the job.
Check and monitoring the operating status of IT system, hardware system of server.
Support Call Center handles reflecting individual customer about error IT service.
Operating rescue information according the processes layering monitoring.
Perform synthesis necessary metrics, reporting the operating status of IT system.
Support related parts to implement the irregularly job.
To be responsible to the Network Operating department manager about the correct data of reports.
To be responsible to the Network Operating department manager, head of division about the past supervision of network’s quality; Operate to handle the problems, troubleshooting process.
To be responsible to notes the detailed the information on record book, handover on working shift.
To be responsible to coordinate with troubleshooting processor at branches in shift work.
Computer with special software installed.
Make KPI report, the status of IT system.
Report the troubles in IT system.
Make the other reports in task as required.
. Coordinate with other related divisions within the Department / Division
Synergistic relationships and coordinate the Unit/departments in Group
Coordinate to process the problem and testing service with the Telecommunication service provider and other departments out of Group.
Suitable Candidates for this position should send their applications attached with the current/updated CV and relevant certificates to HR@halotel.co.tz and copy to email@example.com with the TITLE ‘HALOPESA CHANNEL OFFICER’
25th November, 2017