Customer Service Agents (4) – Winprincess

JOB Description
Handling and replying to customer inquiries through live chats, phone calls, social media interaction with customers
Maintaining customer relations.
Providing feedback to Supervisor/ Head on customer’s needs/feedbacks.
Preparing and generating reports/relating customer’s queries.
Researching into customer’s queries/concerns into the systems.
Assist players with specifics about promotions, loyalty programs, and terms and conditions
Escalate all necessary issues to management in a timely fashion
Perform payment approvals for small transactions while following processes to identify Fraud, and risk
Other duties as necessary and/or assigned

EXPERIENCE
Experience with computers, browsers, and mobile devices
Ability to search, find answers, and assist our players with a wide variety of issues
Great written communication skills
Selfmotivated and very reliable
Candidates with sports betting knowledge/knowledge of major sports will be preferred
2 years or more Customer Service experience in an office or call center setting preferred
Experience with sports betting technology is preferred.
Job Type: Fulltime

Method of Application
Deadline for application is 3RD Of November,2020.
Send application via marketing@winprincess.co.tz

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