m-mama Tanzania ICT Officer – Touch Foundation – Dodoma

POSITION SUMMARY
We are seeking foran ICT Officerto support the national scale up of the m-mama program by ensuring the mmama ICT system is fully functioning and by managing m-mama ICT system maintenance and operations.
The ICT Officer will work with national stakeholders, including Government ICT teams, Government health teams, Implementing Partner – Pathfinder International, andfunderand lead implementer-Vodafone Foundation. This role will be supported by the Senior Technical Manager, the Director of Programs and the Touch ICT Team. The ICT Officer will report to the Senior Technical Manager for the m-mama program. Responsibilities of the role may be adapted based upon the experience of the successful candidate.

RESPONSIBILITIES AND DUTIES
m-mama ICT System Development and Deployment
Work with the Government ICT teams to design and develop new features, especially backend development of the m-mama ICT system
Conduct testing and Quality Assurance (0A) on staging and deployment on production environments and prevent defects/bugs
Manage User Acceptance Testing (UAT) with relevant stakeholders, collect feedback and implement changes
Support integration of the m-mama ICT system with other national health information systems and mobile payment solutions
m-mama System Product Management
Co-define with m-mama program team and Government of Tanzania national stakeholders the mmama ICT strategy and product roadmap
Support the translation of m-mama ICT strategy into detailed requirements and processes
Work with key m-mama country stakeholders to develop and prioritize business requirements, and translate business requirements into technical requirements
Support program team in user training and collect feedback to continuously improve the m-mama ICT system
Gain a deep understanding of user experience, identify, and fill product gaps and generate new ideas/ propose new solutions that improve user experience
Continuously evaluate m-mama ICT risks, propose risk mitigation plans and implement risk mitigation actions
m-mama System Operations and Maintenance
Act as level 2 ICT support for system users both at the region and national levels. Level 11CT support will be provided by the Government ICT teams.
Ensure availability and proper functioning of the m-mama ICT system for both front-end and back-end architecture
Collaborate with the Government ICT teams to address bugs, faults and errors reported by the mmama program team and program stakeholders
Work with Government ICT team to resolve any bug, defect or issue related to data configuration in the m-mama ICT system, including filling data gaps for setup of the system in each region (e.g., health facility or village GIS coordinates)
Create and optimize documentation to support the implementation and operations of the ICT system
Support Government ICT team to perform code diagnostics, troubleshooting and reviewing to optimize m-mama ICT code base and system performance
Support Government ICT team on configuration of users and devices for accessing the m-mama ICT system components
Ensure data privacy and security adhere to Tanzania security standards
Stakeholder engagement and support
Engage with technical ICT stakeholders at regional and national levels and build strong and sustainable relationships
Be the key point of contact for technical ICT matters related to m-mama system development, operations, and maintenance
Facilitate requests for data access from the m-mama system
Support knowledge transfer of the m-mama ICT system to the Government of Tanzania
As job vacancy announcements cannot be exhaustive, the ICT Officer will be required to undertake other duties that are broadly in line with the above key duties.

QUALIFICATIONS
Knowledge, Education, Skills and Experience:
or master’s degree in Computer Science, Computer Engineering, or related field
Proven backend development experience for a minimum of 5 years
Combined knowledge of Java and web front-end React languages
Experience with third-party libraries and APIs
Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies • Proficiency in the use of Excel, PowerPoint, and Microsoft Word
Ability to self-manage and work independently without day-to-day oversight to complete deliverables on time and at a high level of quality
Highly collaborative workstyle being able to manage multiple stakeholders
Excellent attention to detail
Excellent oral and written communication skills
Good judgment and discretion to represent the Touch Foundation in a highly professional manner
Maintain documentation of complete application development processes

Method of Application
Please submit a Resume and a cover letter outlining your interest in the position to: jobs@touchfoundation.org. Please put “Touch ICT Officer Tanzania” in the subject line of your e-mailed application.
LEGAL DISCLAIMER Touch Foundation is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, national origin, color, sex, age, gender identification, sexual orientation, veteran status, or disability. All qualified applications will be given equal opportunity and selection decisions will be based solely on job- related factors. Compensation will be commensurate with experience.

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