Duties and Responsibilities:
Working closely with company directors, you will be charged with executing company’s vision and overseeing the entire safari operations for the company in Tanzania. You will report directly to the company directors. Your responsibilities will include but not limited to:
Hiring, managing, and training office staff, operations staff, tour guides & drivers
Developing an executable safari operations plan
Creating company’s training manual and standard operating procedures and policies
Effectively manage the day to day operations of the company, consistent with company standards while achieving optimal financial results
Financial management & budget control
Knowledge of rates negotiation with lodges. Building close relationships with lodging owners and other tour vendors to ensure effective business relations
Maintain company vehicles and equipment
Create & manage detailed safari itineraries for discerning international clients from start to finish
Ensuring the safety of clients and offering them unflinchingly exceptional first-class white glove services
Advising company directors on process improvements and have an innate passion for learning
Making sure the company is always in compliance with all Tanzanian government regulatory requirements
Representing the company in domestic/international meetings and community events
Minimum Requirements
At least 5 years’ experience in a similar role at an elite tour operator
Passionate and proven track record of running safari company operations
Proof of relationships with lodging owners, tour vendors and guides across Tanzania
Demonstrated history of selling mountain hiking, safaris/other wildlife experiences
A thorough type A personality (detailed, disciplined, exacting) would be best suited to the job
A history of experience within the implementation, maintenance and monitoring of safari vehicles and other equipment
Verifiable leadership and management experience
Exceptional people and project management aptitudes
Strong communication and presentation skills
Extensive knowledge of all major tourist destinations across Tanzania
Valid Tanzanian’s driver’s license
Excellent written and verbal communication skills in both Swahili and English
Competency to make critical decisions and work in a fast paced, high pressured environment
High level of attention to detail and robust analytical and problem-solving skills
Outstanding inter-personal skills and proof of delivering superb customer care
Ability to work effectively, independently and adhere to strict deadlines without close supervision/direction
Working knowledge of computer with particular focus on hospitality systems as well as Microsoft Office Suite
Formal courses or training in nature/wildlife management/hospitality or similar training highly advantageous
Method of Application
Please email your CV and cover letter in confidence to info@firstclass-africa.com with subject line: Safari – Tour Operator General Manager.
Only shortlisted candidates will be contacted
Job Type: Full-time Closing date for Applications: 18 December 2020
Education:
A college degree or relevant training certificate in hospitality and tourism is preferred. However, a university degree will be considered for someone who meets the above strict requirements.