Position Summary
This position will be responsible for a territory of sites/stores of which he/she will be responsible for all contracted service obligation including, but not limited to: Industrial Laundry, Industrial Warewash, Industrial Housekeeping, Industrial Food Safety and Sanitation Audit completion, training of customers on products and equipment and servicing of chemical dilution equipment. Additionally, this role will be responsible for driving sales within the accounts by providing an inventory and suggested order at each visit and internal reporting. The Technical Specialist will need to build and maintain strong customer relationships. This position uses emerging electronic technology for communication, reporting and auditing. This position services and trains on emerging platform technology for chemical dispensing.
Benefits & Perks
As a Field Service Technician for Diversey in 2019, you will receive high-quality training from experts of the trade as well as tools, safety equipment, and the following;
Paid time off
Paid weekly
Eligible for Overtime Pay
Receive company vehicle, cell phone, iPad, & corporate card to cover travel expenses
Access to our Robust Benefits package from Day 1 (401K w/ employer match, medical, dental, and vision coverage)
Responsibilities
Routine visits: Keep our systems up to date and photo proof (wall charts/D&D/ Labels, MSDS), Repair/intervention made on customer site, Re-calibration of dosing devices/results assessment as required, End users Training, Product/Prices Information, Inventory/PAR stock /POs, Ensure an environment of total security by full adherence to policies, procedures and better working practices raised by EHS area, Big 5 / Areas of focus / Ensure customer satisfaction – Service Reporting thru iMap
Service Calls: Break/Fix: Diagnose technical problems and / or conditions involving low productivity / performance of the machines. Repair and Maintain Taski Machines, Repair Dosing and Dispensing Equipment, Resolve customer problem. Ability to work nights and weekends as determined by business need. Service Reporting thru iMap templates
Installations: Install Dosing equipment following our SOP.
Build Rapport: Establish excellent relationships and communication with end users and supervisors/managers at facility where they are using our products / operating Taski machines/ Dosing Equipment, ensure an environment of total security by full adherence to policies, procedures and better working practices raised by EHS area. Ensure great customer experience with Diversey Program
Administrative Duties: Quarterly, Monthly, Weekly and Daily Reports, Performance Reports, Food Safety Audits, Service Call Closure reports, NSO/project updates and completion reports.
Required Qualifications
High School diploma or G.E.D. required
2+ years of experience in cleaning solutions programs for Hospitality AND Food Service business (Dosing and dispensing equipment installation, and laundry machines programming experience preferred)
Possess a valid US Driver’s License with a good driving record and the ability to drive for extended periods.
Physical Requirements: lifting objects up to 35lbs and executing precise work with hands in limited spaces
Ability to work nights and weekends as determined by business need
Plumbing and electricity skills are required.
Computer technology experience – Email, Excel, Word, Google Apps, Cell Apps, SMS, iMAP
Additional Qualifications
Technical equipment maintenance experience is a plus.
Ability to use hand tools.
Professional attitude and be self-motivated/directed
Documented time management, communication skills, decision making, interpersonal, computer and organizational skills.
Ability to work cross functionally to achieve company goals
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