Customer Sales And Service Representative – Dar es salaam – First National Bank Tanzania

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs correctly and processing their requests efficiently according to Golden rules provides service related assistance to customers. Role includes all aspects of customer service such as information Changes on customer profiles, account queries customer complaints etc. Adhere to branch Banking values

JOB REQUIREMENTS .
• Preferred (ideal)Qualification: An appropriate recognized business degree from a respectable organization
• 1-2 years work related experience
• Engage with customers in a professional way as specified in the service standards
Correct and error free ‘execution of service requests (account information, value adds,access mechanism and account maintenance

KEY RESULTS AREAS
The primary responsibilities include but are not limited to the following:
• Exceeding the clients services needs
• Provide proper and correct product information
• Build and Maintain enduring and rewarding relationships with customers
• Process the Customers requests in an efficient and Caring Way
• Cross selling FNB products
• Other assigned duties

HOW TO APPLY
Send our CV to:
First National Bank Tanzania, FNB House, Ohio Street.
P.O Box 72290, Dar es Salaam, Tanzania.
Email; rmassasi@fnb.co.tz

The closing date for applications is 25th May 2015
Only shortlisted candidates will be contacted.

For more information please contact +255768989104
FNB is an equal opportunity employer.

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